Transforming Automotive CX with Gruve's Salesforce AI solution

Empower OEMs, Dealers, and Captive Finance with Intelligent Automation

From personalized customer journeys to streamlined operations and connected vehicle experiences, Gruve's Salesforce AI solutions, leveraging Agentforce and Data Cloud, enable automotive businesses to drive a lifetime of loyalty and unlock new revenue streams.

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AI-Driven Automotive CX: Boost Sales, Loyalty & Efficiency

Empower OEMs, Dealers, and Captive Finance with Intelligent Automation

From MSAs, to NDAs and DPAs, Trusli’s legal AI tech solutions for Salesforce allow the sales team to push through approvals quicker with more advantageous terms without leaving their CRM.

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We are a Salesforce partner
Eliminate data silos and deliver exceptional experiences across the entire automotive lifecycle with a unified AI-powered platform within Salesforce.

Unite driver and vehicle information in one platform for a 360-degree view.

Automate warranty programs, manage claims, and drive upsells with intelligent insights.

Deliver captivating experiences beyond the first purchase, building lasting customer relationships.

Turn data into action with the help of AI and automation, empowering your teams.

AI-Powered Automotive Solutions for OEMs, Dealers, and Captive Finance

Accelerate sales, enhance service, and personalize marketing with AI recommendations and automated workflows. Streamline processes and gain a unified view of your customers and vehicles with Salesforce Automotive Cloud, powered by Agentforce and Data Cloud—all on a single, intelligent platform.

AI-Powered Automotive Solutions for OEMs, Dealers, and Captive Finance

Accelerate sales, enhance service, and personalize marketing with AI recommendations and automated workflows. Streamline processes and gain a unified view of your customers and vehicles with Salesforce Automotive Cloud, powered by Agentforce and Data Cloud—all on a single, intelligent platform.

Use Cases

OEM - Connected Vehicle Services
Personas: OEM, Service Teams, Marketing

Scenario:

A driver experiences a mechanical issue. An Agentforce agent proactively alerts the service team and schedules a service appointment based on the vehicle's telematics data from Data Cloud 4. The agent also provides the driver with real-time updates and available service options, enhancing customer satisfaction 5.

Dealer - Personalized Customer Engagement
Personas: Personas: Sales Agents, Marketing Managers, Service Advisors

Scenario:

A customer's lease is nearing its end. Data Cloud identifies this and an Agentforce agent automatically sends a personalized email with upgrade options and incentives based on the customer's purchase history and preferences. This proactive engagement increases the likelihood of a repeat sale and strengthens customer loyalty.

Captive Finance - Streamlined Loan Processing
Personas: Finance Managers, Customer Service Representatives

Scenario:

A customer applies for vehicle financing. Agentforce, integrated with Data Cloud, automatically gathers necessary customer information, checks credit scores, and initiates the approval process. This accelerates the loan application process, improving efficiency and customer experience.

Use Cases

OEM - Connected Vehicle Services
Personas: OEM, Service Teams, Marketing

Scenario:

A driver experiences a mechanical issue. An Agentforce agent proactively alerts the service team and schedules a service appointment based on the vehicle's telematics data from Data Cloud 4. The agent also provides the driver with real-time updates and available service options, enhancing customer satisfaction 5.

Dealer - Personalized Customer Engagement
Personas: Sales Agents, Marketing Managers, Service Advisors

Scenario:

A customer's lease is nearing its end. Data Cloud identifies this and an Agentforce agent automatically sends a personalized email with upgrade options and incentives based on the customer's purchase history and preferences. This proactive engagement increases the likelihood of a repeat sale and strengthens customer loyalty.

Captive Finance - Streamlined Loan Processing
Personas: Finance Managers, Customer Service Representatives

Scenario:

A customer applies for vehicle financing. Agentforce, integrated with Data Cloud, automatically gathers necessary customer information, checks credit scores, and initiates the approval process. This accelerates the loan application process, improving efficiency and customer experience

Use Cases

OEM - Connected Vehicle Services
Personas: OEM, Service Teams, Marketing

Scenario:

On the last day of the quarter, a sales rep must reconcile redlines on a custom MSA. With the legal team lacking capacity and the CRO pushing for a close, the rep quickly finalizes the document within the Opportunity, sends it for signing, and seals the deal.

Dealer - Personalized Customer Engagement
Personas: Personas: Sales Agents, Marketing Managers, Service Advisors

Scenario:

Sales is bottlenecked on the InfoSec and engineering groups responding requests for DPA responses. CRO and reps want to achieve self-sufficiency to respond to most boilerplate redline requests, accelerating deal cycles and increasing efficiency. Rep reconciles the document directly on the Contract and uses an e-signature integration to sign and close.

Captive Finance - Streamlined Loan Processing
Personas: Finance Managers, Customer Service Representatives

Scenario:

A customer applies for vehicle financing. Agentforce, integrated with Data Cloud, automatically gathers necessary customer information, checks credit scores, and initiates the approval process. This accelerates the loan application process, improving efficiency and customer experience

Why We Stand Out

Expertise in Salesforce Agentforce

Gruve specializes in delivering tailored AI solutions for the automotive industry.

Industry Focus

Addresses the unique challenges of OEMs, dealers, and captive finance companies.

Data Unification

Leverages Salesforce Data Cloud to integrate and manage vast amounts of data.

Intelligent Automation

Utilizes Agentforce to streamline operations and enhance efficiency.

Actionable Insights

Provides data-driven insights to drive business growth.

Personalized Customer Experience

Uses AI to tailor every customer interaction.

Building Loyalty

Helps businesses foster long-term customer relationships in a competitive market.

Our Experts

Charlotte Tao
Chief Data Scientist

Charlotte is an experienced AI leader with roles at Uber, Salesforce, Zoox, and Lyft, delivering impactful AI solutions and earning patents. At her previous startup, Trusli, she developed LLM-powered automation for enterprises. Now at Gruve, she uses her expertise to support a broader range of clients.

Daniel Rudman
VP, Customer Experience

Daniel is a seasoned technical leader with 20+ years in B2B SaaS, delivering scalable products and services. Recognized as a top CTO in Productivity Tools, he co-founded Prodly and leads Decisis Consulting. Passionate about tech and engineering, he specializes in Salesforce innovation and efficiency.

Chaitanya Pandya
VP, Customer Experience

Chaitanya, a strategic Salesforce leader with 16+ years of experience, has led 50+ complex projects, driving business transformation through agile solutions. Expert in Salesforce ecosystems, AI integration, and process restructuring, Chaitanya excels in project governance, risk mitigation, and change management.